Shipping policy

DELIVERY AND RETURNS

Deliveries are limited to the US as of right now. Domestic shipments are dispatched from U.S. facilities via USPS, FEDEX, UPS or DHL, with anticipated arrival within 2 - 5 business days post-processing. Deliveries to Hawaii, Alaska, and APO locations may require additional time.

Please be aware that we cannot be held responsible for delays or damages caused by courier services. We strongly advise providing precise delivery information to prevent misdirected or undelivered items.

Should your package go missing, we will offer assistance to the best of our ability. However, ultimately, lost parcels are the responsibility of the delivery service, and we are unable to provide replacements or refunds for such instances.

If your delivery arrives damaged, incomplete, or incorrect, please reach out to us at hello@origenseawater.com without delay. We may require photographic evidence of the damaged product and packaging.

REFUNDS & RETURNS GUIDELINES SATISFACTION ASSURANCE

If you're dissatisfied with your purchase for any reason, please contact us at hello@origenseawater.com within 50 days of your initial Functional Alchemy Beverages order delivery.

In order to be eligible for a refund, you must contact us prior to initiating a return to ensure proper refund processing. Returning items without prior communication may hinder our ability to identify the products, potentially extending refund processing time or invalidating the refund altogether.

Please note that if you send unwanted items to an incorrect address without seeking return instructions from us, we cannot take responsibility for refunding or reshipping those products.